This study has been reported in the general media (BBC) because advice was described as unsatisfactory in a third of all encounters.
The Royal Pharmaceutical Society of Great Britain has responded noting that improvements have been made since the last Which? investigation in 2004, in particular the availability of private consultation areas, the supply of Emergency Hormonal Contraception and provision of Medicine Use Reviews. It is also stated that the full report will be analysed and the Society will work with the profession to address areas for improvement.
Action: Clinicians and the general public can be assured that pharmacies still offer high quality advice and are committed to continually improving standards and training.