The manufacturer of the OneTouch® Verio® IQ and OneTouch® Verio® Pro blood glucose testing meters have written to healthcare professionals advising that these meters either fail to provide a warning or provide an incorrect result when blood glucose levels are very high. As a result users of both meters are being advised to access a replacement meter.
In the case of the IQ meter, when glucose levels are 56.8mmol/L or above the meter will turn off instead of displaying a message warning the user that their glucose level is extremely high. In the case of the Pro meter, when glucose levels are 56.8mmol/L or above the meter will display an inaccurate reading that is the difference between the actual level and 56.8mmol/L. For example, if the real level is 59.1mmol/L the display would read 2.3mmol/L (59.1-56.8 = 2.3).
Patients can be advised to call 0800 279 9118 to access a replacement meter. Both affected meters use the OneTouch Verio testing strip so it might be prudent to identify patients who are prescribed these strips and advise them accordingly.
Action: Clinicians should be aware of this issue and advise affected patients of the need to obtain a replacement meter.