The manufacturer of the NovoPen Echo® and NovoPen 5® has issued a safety alert notice advising that the insulin cartridge holder supplied with certain batches of these pens can become brittle and crack or break after exposure to household products resulting in reduced delivery of insulin.
Exposure to certain chemicals contained in household products including cleaning agents, sunscreen and food grease can affect the plastic and weaken it resulting in cracks and breaks. It is noted that if the cartridge cleaner is cleaned as described in the "Instructions of Use" that damage is extremely unlikely.
It is recommended that patients continue to use their existing treatment and contact the manufacturer online or via telephone on 0845 600 5055. If the pen in use is from an affected batch, a replacement cartridge holder will be supplied. The affected batch numbers have been made available by the manufacturer so the details can be checked before contacting them.
Action: Clinicians should be aware of this safety notice and direct concerned patients to contact the manufacturer.